How to bridge the gap between the problem space and design space?

One-Minute Summaries and Questions

Leveraging Mental Models in UX Design Wed Nov 4th 11:59pm PST
Don Norman’s Principles of Interaction Design Wed Nov 4th 11:59pm PST
Not Just Pretty: Building Emotion Into Your Websites Wed Nov 4th 11:59pm PST

Weekly Quiz

Week 9 Review Quiz Fri Nov 6th 11:59pm PST

Required Readings

Leveraging Mental Models in UX Design (15 minute read)
Don Norman’s Principles of Interaction Design (8 minute read)
Not Just Pretty: Building Emotion Into Your Websites (15 minute read)

BlackBoard Collaborate Session Slides

Conceptual Models — Mini-lectures and Activities | PDF | Recording (Look in Hamburger menu)

Week 9 Review and Discussion | PDF | Recording (Look in Hamburger menu)

Supplemental Materials

Mind the gap, user centered design in large organizations with Luke Wroblewski

Supplemental Readings

Cognitive Psychology
The branch of psychology that studies mental processes including how people think, perceive, remember and learn.

Conceptual Model
Conceptual models involve three views of a system; the user's mental model, the designer's model, and the system image.

Emotional Design
Creating experiences that are emotional appealing to people.

Inclusive Design
The design of products and services that consider the full range of peoples ability, age, culture and language.

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Week 9 (Oct 31 - Nov 6)