“Want your users to fall in love with your designs? Fall in love with your users.” — Dana Chisnell
A field of study which strives to make interactions between people and computers more effective
All elements which provide communication between the interactive system and the user
User interface design is the process of supporting the goals of the user, ideally in a friendly and articulate manner
The structure and behaviours of an interactive product, service, or system
Founded by the Interaction Design Association (IxDA) in 2010 and first presented in 2012, the annual Interaction Awards celebrate design thought leadership and innovation around the globe. Each year, award recipients comprise a showcase demonstrating how interaction design impacts and improves human lives.
“A person’s perceptions and responses that result from the use or anticipated use of a product, interactive system, or service.”
– ISO 9241-210
What are some examples of good or bad user experiences?
“Design thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” – Tim Brown (President and CEO of IDEO)
Compare design thinking to user experience design
A technique to help reveal cause and effect, through asking “Why?” often in five iterations (part of the “Toyota Way”)
Usability means that a person using a system finds it easy to understand and use
A usable system allows a person to focus on their tasks, and not on the system itself
A usable system most often does what a person expects
More specifically, usability can be defined as:
Learnability – how easy is it for novice users to work with the system?
Efficiency – how efficient is it for experienced users to work with the system?
Memorability – how easy is it for less frequent users to remember how to use the system?
Error Rate – how many errors (on average) do users make when working with the system?
Satisfaction – how pleasant do users find the system to work with?
How would we consider trade-offs, such as Learnability vs Efficiency?
Bonus points one-minute summary is due before midnight
Practice Weekly Review Quiz is due Friday, Sep 6th