How to understand and communicate people's needs and behaviours?
Summaries and Questions
Oct 1 Class One-Minute Summaries
Weekly Quiz
Presented Slides
User Research | PDF (Propose Changes to these Slides on SFU GitLab)
Assignments
User Research Report
Informed Consent Materials
Supplemental Materials
Required Reading
Supplemental Readings
Affinity Diagrams
A tool to visually organize ideas and information
- Affinity Diagramming: Extracting Diamonds from the Minds of Your Users
- Affinity Diagrams – Learn How to Cluster and Bundle Ideas and Facts
- How to Prepare and Use an Affinity Diagram
- Using Affinity Diagrams to make sense from Brainstorming
Contextual Inquiry
Observing participants in their own environment performing their actual work.
- Conducting Contextual Enquiry (or Site Visits)
- Contextual Inquiry - A Primer
- Contextual Inquiry: 8 typical patterns and issues
- Field Research in Commercial Product Development (PDF)
- Focus Questions for Site Visits
Empathy Maps
A simple tool to better understand people using a product or service.
- Agile Coaching Tip: What Is an Empathy Map?
- Empathy maps: The business of putting users first
- Empathy Maps for UX
- How To Use Empathy Maps To Make Better Services
- Updated Empathy Map Canvas
Interviews
A conversation where an interviewer asks a series of questions to one or more interviewees.
- Asking the right questions during user research, interviews and testing
- How to Make User Research a Conversation
- Interviewing Humans
- Never Ask What They Want — 3 Better Questions to Ask in User Interviews
- User Interviews: How, When, and Why to Conduct Them
- When Interviews Go Wrong
- Why User Interviews Fail
Job Stories
An approach to task analysis that is inspired by Jobs To Be Done.
- 5 Tips For Writing A Job Story
- Designing Features Using Job Stories
- Job stories are great, but personas aren't dead
Proto-Personas
Hypothetical persons, where each one represents a specific type of user.
- Assumptive Personas
- Boost Empathy Quickly With Proto-Personas
- The UX Designer’s 5-Minute Guide to Lean Personas
- Using Proto-Personas for Executive Alignment
Task Analysis
Task analysis is the decomposition of how tasks are currently performed.
- Hierarchical Task Analysis
- Task Analysis: The Key UX Design Step Everyone Skips
- Task Analysis: Understanding User Goals and Behavior
- Task Analysis - Hierarchical, If/Then, and Model-Based
- Uncovering True Motivation: The Whys and Wherefore
- Why most UX projects could use Task Analysis
User Research
The process of learning about the audience for your system or product.
- 10 diagrams to help you think straight about UX Research
- Communicating User Research Findings
- Doing Research with People Who Are Not Users: Consultation
- From Research Goals to Usability-Testing Scenarios: A 7-Step Method
- How to understand customer needs?
- Needs statement
- One page user research plan
- Step By Step Guide To More Structured User Research
- The two questions we answer with user research
- User Research: What It Is and Why You Should Do It
- User Need Statements: The ‘Define’ Stage in Design Thinking
- When to Use Which User-Experience Research Methods
User Research Analysis
The process of effectively analyzing user research findings.
