How to understand and communicate people's needs and behaviours?

Summaries and Questions

Oct 1 Class One-Minute Summaries

Weekly Quiz

Weekly Review Quiz due Oct 7

Presented Slides

User Research | PDF (Propose Changes to these Slides on SFU GitLab)


User Research Report
Informed Consent Materials

Supplemental Materials

Required Reading

Supplemental Readings

Affinity Diagrams
A tool to visually organize ideas and information

Contextual Inquiry
Observing participants in their own environment performing their actual work.

Empathy Maps
A simple tool to better understand people using a product or service.

A conversation where an interviewer asks a series of questions to one or more interviewees.

Job Stories
An approach to task analysis that is inspired by Jobs To Be Done.

Hypothetical persons, where each one represents a specific type of user.

Task Analysis
Task analysis is the decomposition of how tasks are currently performed.

User Research
The process of learning about the audience for your system or product.

User Research Analysis
The process of effectively analyzing user research findings.

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Week 5 (Oct 1 - 7)