How to understand and communicate people's needs and behaviours?

Summaries and Questions

Jun 27 Class One-minute Summaries

Presented Slides

User Research (Download PDF or Suggest an Edit on GitLab)


User Research Report
Informed Consent Materials

Supplemental Materials

What People Are Really Doing Video

Required Reading

Supplemental Readings

Contextual Inquiry
Observing participants in their own environment performing their actual work.

Empathy Maps
A simple tool to better understand people using a product or service.

A conversation where an interviewer asks a series of questions to one or more interviewees.

Job Stories
An approach to task analysis that is inspired by Jobs To Be Done.

Hypothetical persons, where each one represents a specific type of user.

A data collection tool to gather responses to a series of questions.

Task Analysis
Task analysis is the decomposition of how tasks are currently performed.

User Research
The process of learning about the audience for your system or product.

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Week 8 (Jun 27 - Jul 3)