User Research (Download slides as PDF)
Observing participants in their own environment performing their actual work.
A simple tool to better understand people using a product or service.
A conversation where an interviewer asks a series of questions to one or more interviewees.
An approach to task analysis that is inspired by Jobs To Be Done.
Hypothetical persons, where each one represents a specific type of user.
A data collection tool to gather responses to a series of questions.
Task analysis is the decomposition of how tasks are currently performed.
The process of learning about the audience for your system or product.