A look at what's going on in the field of user experience.
’Tis a gift to be simple. Increasingly, in our line of work, ’tis a rare gift indeed.
In an industry that extols innovation over customer satisfaction, and prefers algorithm to human judgement (forgetting that every algorithm has human bias in its DNA), perhaps it should not surprise us that toolchains have replaced know-how.
A note from the editors: It’s our pleasure to share this excerpt from Chapter 2 (“Pinning Down Touchpoints”) of Orchestrating Experiences: Collaborative Design for Complexity by Chris Risdon and Patrick Quattlebaum, available now from Rosenfeld Media.
If you embrace the recommended collaborative approaches in your sense-making activities, you and your colleagues should build good momentum toward creating better and valuable end-to-end experiences. In fact, the urge to jump into solution mode will be tempting. Take a deep breath: you have a little more work to do. To ensure that your new insights translate into the right actions, you must collectively define what is good and hold one another accountable for aligning with it.
It started off as an honest problem with a brilliant solution. As the ways we use the web continue to grow and evolve, we, as its well-intentioned makers and stewards, needed something better than making simple collections of pages over and over again.
Design patterns, component libraries, or even style guides have become the norm for organizations big and small. Having reusable chunks of UI aids consistency and usability for users, and it lends familiarity and efficiency to designers. This in turn frees up designers’ time to focus on bigger problems, like solving for their users’ needs. In theory.
A weekly collection of UX links, brought to you by your friends at the UX Collective.If you like the links, don’t forget to 👏👏👏👏👏👏👏👏👏👏👏👏👏👏
You don’t learn anything from design inconsistencies that go unnoticed ›
By Meghan Wenzel
Have you ever worked with a product owner who has never collaborated with UX researchers before? Or a product owner who is fearful of or even hostile to your conducting research for his product? How do you educate a product owner on the value of UX research and reassure him or her that you’re not coming in to issue orders?
Photo by Joseph Barrientos on UnsplashIn my previous post I demonstrated a logical decision-making framework you can use to design your career path. First using it to define what kind of job you want, and then to weigh up potential options.
A reminder of the frameworkIn this post I’m going to explain how this same tool can be applied to a number of other important life decisions.
By Andreas Huebner
If there’s one term that’s front-and-center in business right now, it’s empathy. Empathy is capturing headlines and executives’ attention alike—especially as it relates to a company’s overall mission and customer service. But there’s a key aspect of business for which empathy is a cornerstone and that’s User Experience—the science of heightening the quality of your customers’ interactions with and appreciation of your product. The focus of User Experience is on gaining a deep understanding of users—what they need, what they value, and their abilities and limitations.
By Daniel Szuc
When I was a young boy growing up in Melbourne in the 1970s, I often looked up into the vastness of space and all the stars in the night sky. I reflected on our place in the universe and considered our connections to all the possible planets and life forms that were out there beyond our vision. Possibilities we could only wonder about, not fully understand.
The Red DotI am the red notification dot on your iPhone,
I make sure you keep seeing me.