UX News

A look at what's going on in the field of user experience.

Working with External User Researchers: Part II

, A List Apart: The Full Feed

In the first installment of the Working with External User Researchers series, we explored the reasons why you might hire a user researcher on contract and helpful things to consider in choosing one. This time, we talk about getting the actual work done.

You’ve hired a user researcher for your project. Congrats! On paper, this person (or team of people) has everything you need and more. You might think the hardest part of your project is complete and that you can be more hands off at this point. But the real work hasn’t started yet. Hiring the researcher is just the beginning of your journey.

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Going Offline

, A List Apart: The Full Feed

Diagram of the request/response cycle between a user and a server

A note from the editors: We’re excited to share Chapter 1 of Going Offline by Jeremy Keith, available this month from A Book Apart.

Businesses are built on the web. Without the web, Twitter couldn’t exist. Facebook couldn’t exist. And not just businesses—Wikipedia couldn’t exist. Your favorite blog couldn’t exist without the web. The web doesn’t favor any one kind of use. It’s been deliberately designed to accommodate many and varied activities.

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Planning for Everything

, A List Apart: The Full Feed

A path showing Framing ('The Here and Now'), Imagining, Narrowing, Deciding, Executing, and Reflecting ('The Goal')

A note from the editors: We’re pleased to share an excerpt from Chapter 7 (“Reflecting”) of Planning for Everything: The Design of Paths and Goals by Peter Morville, available now from Semantic Studios.

Once upon a time, there was a happy family. Every night at dinner, mom, dad, and two girls who still believed in Santa played a game. The rules are simple. Tell three stories about your day, two true, one false, and see who can detect the fib. Today I saw a lady walk a rabbit on a leash. Today I found a tooth in the kitchen. Today I forgot my underwear. The family ate, laughed, and learned together, and lied happily ever after.

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Therapy via Conversational Design

, UX Collective - Medium

Using design and technology to support a better drinking culture.1 in 5 Australians over 14 drink at risky levels. Families and friends of people who misuse alcohol are often affected by their loved one’s behaviour. They’re also in a position to influence change.

How do we support someone who wants to help a loved one change their relationship with alcohol?

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Scrolling Interactions & Techniques

, UX Collective - Medium

How far can you ride scrolling gestures in a design? Pretty dang far.I tested scrolling interactions in three different designs and found some do’s and don’t’s, pros and cons, and maybe a few rules about how to incorporate scrolling. I hope this helps you when it comes to building and prototyping your next design.

The BasicsAs far as I can tell there is one over-arching rule when applying a scrolling interaction.

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Adopting a No-Left-Turn Approach to UX Design

, UXmatters

By Baruch Sachs

Recently, in a customer workshop, I was listening to business users talking about the issues they were facing with their current system. This was not an academic exercise, as so many often can be, but rather a very interactive session with a highly engaged and enabled customer. My team had helped this customer with user research, design, and development for the application. Since the application had been in production for a few years, there was a ton of data about how people were really using it and how their usage could be expanded. The customer wanted to leverage that knowledge to make incremental design changes. While that sounds exactly like how things should work, anyone in the profession of designing and building user experiences knows that this was actually a rare opportunity—especially in the world of enterprise software.

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Sharing Painful Experience of Resetting Password on GoDaddy

, UX Collective - Medium

Forgot Password Screen — GoDaddyRecently, I wanted to purchase a domain on GoDaddy. I searched and found the domain and started a checkout process. However, I was unable to recall my all password. So, I decided to reset the password.

When I saw a reset password screen, It asked for “User Name & Customer #”. I was not sure of these two fields. I got an idea of checking these on my gmail inbox where I would have received user name or customer number in previous purchase orders. I found the customer 8 digit number and pasted on reset password form.

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Fostering Trust to Build Community

, UXmatters

By Shannon McHarg

The world we live in has become disconnected. We have easy access to all the people we could ever want to interact with, but many would argue that communications have become shallow and less authentic as we rely more heavily on digital communities for social interaction. How can we avoid this shallowness and design more depth into our interactions with others?

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Embracing Voice UX: 7 Steps to Building Great Experiences

, UXmatters

By Amy Buckner Chowdhry and Christopher Geison

In 2018, voice technology will go mainstream. According to comScore, in 2017, half of all smartphone owners used voice technology on their phones, with one in three using voice technology daily. Further, voice-first devices—which include smart speakers such as Amazon Echo and Google Home—are expected to cross a “critical adoption threshold” in 2018, and their growth is likely to accelerate in the coming years. As the market for voice-assistant applications and smart speakers continues to expand, brands must incorporate voice technology to stay relevant and competitive. However, brands have only a finite window for owning the voice user experience.

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